For a paid booking, the version of this Refund Policy in effect at the time of booking will govern that booking, unless a later change is required by law or is more favorable to the client.
§1 General Principles
- Paid services are booked in advance.
- Time reserved for a consultation may prevent us from booking other work.
- Written deliverables involve custom time and analysis that generally cannot be "returned."
- Refund rights depend on the type of service, timing of cancellation, and whether work has already started or been delivered.
§2 Services Covered
This policy applies to services such as:
- Entry Strategy ($449 and $549)
- Other paid advisory services sold by eSellerFit, unless a signed higher-priority agreement states otherwise
§3 Entry Strategy and Other Written Deliverable Services
Entry Strategy and similar written deliverable services are custom advisory services with the following earned-fee schedule:
A. Before work starts
If you cancel before eSellerFit begins substantive work, you may request a full refund, less any non-refundable payment processing fees actually incurred by eSellerFit unless prohibited by law.
B. After work starts but before delivery
If eSellerFit has begun substantive work but has not yet delivered the final written deliverable, fees may be partially earned and non-refundable. For purposes of this policy, "substantive work" begins when the intake session is completed.
The earned-fee allocation is as follows:
| 35% | Earned after the intake call is completed |
| 70% | Earned within 24 hours after the intake call is completed |
| 100% | Earned once the final written deliverable is sent |
eSellerFit may use reasonable records such as calendar bookings, intake submissions, research notes, outlines, drafts, internal work logs, and email logs to determine work stage and timing.
C. After delivery
Once the final written deliverable is sent to the email address on file, the service is deemed delivered and fully earned, and no refund is required, except in the limited cases described below.
§4 Delivery Definition
A written deliverable is considered delivered when it is sent by email or otherwise made available to the client using the contact information on file, whether or not the client opens, downloads, reviews, or attends a follow-up call.
§5 Limited Refund Exceptions
A refund or re-performance may be considered if:
- eSellerFit billed the wrong amount;
- the same charge was processed more than once;
- eSellerFit delivered the wrong service;
- eSellerFit failed to deliver the agreed service at all; or
- applicable law requires a refund.
Dissatisfaction alone does not create an automatic refund right. However, if you believe the delivered work materially failed to match the purchased scope, contact eSellerFit promptly and explain the issue in writing. eSellerFit may, at its discretion, offer clarification, corrective work, credit, rescheduling, partial refund, or another commercially reasonable resolution.
§6 eSellerFit Cancellation or Service Failure
If eSellerFit cancels a scheduled session or cannot deliver due to founder unavailability, a technical failure, or another issue on eSellerFit's side, eSellerFit will offer either:
- rescheduling; or
- a refund of the affected undelivered portion of the service.
If performance is delayed due to force majeure, the parties will first try to reschedule within a reasonable time.
§7 How to Request a Refund or Review
Email: contact@esellerfit.com
Include:
- your full name;
- email used for booking;
- service purchased;
- booking date or order number; and
- a brief description of the request.
eSellerFit will review the request and respond within a reasonable time, typically 2 to 5 business days.
Approved refunds are generally issued to the original payment method within 7 to 10 business days, subject to processor and bank timing.
§8 Chargebacks
Before initiating a chargeback, please contact eSellerFit first so we can try to resolve the issue directly.
If you initiate a chargeback, eSellerFit may provide the payment processor or card issuer with records relevant to the transaction and may pause future service while the dispute is pending.
§9 Time Limit
Refund or billing-error requests should be submitted within 30 days after the relevant cancellation, session date, or delivery date. Delayed requests may be denied where permitted by law.
§10 Changes to This Policy
We may update this Refund Policy for future bookings by posting an updated version and updating the "Last Updated" date. Unless required by law, changes apply prospectively, not retroactively.
§11 Contact
eSellerFit LLC
Email: contact@esellerfit.com
Subject line: Refund Request